Returns
You can submit a return request by logging into your customer account, finding the order you want to return, and clicking the Return Items link. You can also contact our Customer Service Team directly.
You have 30 days from the delivery date, as shown by the delivery confirmation, to request a return for any reason. The item must meet the Return Conditions below, and you must have a Return Authorization Number from our Customer Service Team before sending anything back.
Return shipping is the customer’s responsibility. We cover return shipping only when the return is the result of our error, which means one of the following:
- We shipped the wrong item
- The item arrived damaged
- The item is defective out of the box
- The product page listed incorrect specifications or firearm compatibility
Every other reason is a customer-paid return. This includes an item that does not fit, an item that is not what you expected, and an order placed by mistake.
Return Authorization
To return a product, you first need a Return Authorization Number, also called an RA Number. Email us with the order number or the last name of the person who placed the order, along with the reason for the return. Having that information ready speeds up the process.
Once we issue the RA Number we will email it to you. Print it out, include it inside the box, and write it on the outside of the box as well.
Return Conditions
If the item is defective, do not use this process. See the Warranty and Defective Items section below.
For every other reason, the item must come back in like-new condition. You can open the packaging and check the fit. What we cannot accept is an item that has been carried, worn in the field, exposed to the elements, mounted on other equipment, or built into another device.
Every return is inspected. Items that do not meet these conditions may have damage fees deducted from the refund. Items returned with missing parts, such as batteries, wrenches, manuals, or screws, may be subject to a restocking fee of up to 15%.
Exchanges
We do not offer exchanges. If you need a different item, request a return for a refund and place a new order for the item you want.
In most cases this is faster than an exchange. Your new order ships right away instead of waiting for the original item to arrive at our warehouse and clear inspection.
Warranty and Defective Items
Defective items are handled through the GRITR warranty program, not the return process. Go to warranty.gritrgear.com for warranty coverage and instructions on how to file a claim.
If we confirm the defect, we replace or refund the item at no shipping cost to you.
Refunds
Once your return arrives at our warehouse it goes through inspection, which usually takes 3 to 5 business days. After it passes, we issue the refund to your original payment method.
It can take another 3 to 5 business days for the refund to appear in your account, depending on your bank or payment provider. Once we have confirmed the refund on our side, any further questions about timing need to go to them directly.